Contacting Your Organization Administrator

Your organization administrator manages your team's access to PATHS. If you have questions about your access level, need help with content, or encounter an issue, your admin is your first point of contact.

When to Contact Your Admin

Reach out to your organization administrator if you:

• Cannot access expected content — a course or article you need is locked or not visible
• Need a higher access level — your role requires content above your current tier
• Have enrollment questions — you are unsure which courses to take or in what order
• See incorrect progress data — your completion status does not reflect work you have done
• Need account changes — your email, role, or team assignment needs updating

How to Find Your Admin

Your organization administrator is typically the person who invited you to join the PATHS platform. If you are unsure who your admin is:

What to Include in Your Request

When reaching out to your admin, include the following details to help them resolve your issue quickly:

• Your email address on PATHS
• The specific content you need access to (course name, article title)
• What you see — error message, locked indicator, or missing content
• What you expected — the access or behavior you anticipated

Next Steps

• Organization Overview — Review how org accounts work